![]() ![]() Maria Enrica Virgillito, in her scientific paper on the Rise of Robots, said they could present “…the fourth industrial revolution: robots and artificial intelligence”.(4) ![]() Secondly robots will blur service process boundaries and enable a redefinition of roles since they, by design, excel in a multi-tasking role. What will they (robots) do well? Ian Roderick in his research on the representation of robots as living labour said, “…robots blur the boundary between the tool and the living.”(2) Martin Ford in his book, Rise of the Robots: Technology and the Threat of a Jobless Future said, “Computers are getting dramatically better at performing specialized, routine and predictable tasks, and it seems very likely that they will soon be poised to outperform many of the people now employed to do these things.”(3) As a hospitality tool, robotics will be adept at our specialized, routine tasks tasks where accuracy is essential tasks that require large amounts of data processing and tasks that may be unsafe or dangerous to humans. We begin our discussion with a question: Where will they (robots and human capital) complement each other and where will they diverge? Perhaps a good place to begin is to focus on the robotics side of the equation. Robotics and Human Capital in Hospitality – Where will They be a Complement and Where will They Diverge? What is the current state of robotics in hospitality? – Business Week, August 2, 1968. ![]()
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